Refund policy

Return, Refund and Cancellation Policy

Last updated: July 19, 2026

At Quiipe, we want you to be satisfied with your purchase. Please review the following policy before placing an order.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition in which it was received.
Include all original tags, accessories, manuals, and packaging.
Show no signs of use, damage, washing, alteration, or improper handling.
Be accompanied by your order number or proof of purchase.

To request a return, contact us at quiipestore@gmail.com.

Please include:

Your full name.
Your order number.
The item you wish to return.
The reason for the return.
Photographs or video, when applicable.

Returns sent without prior authorization may not be accepted. Do not return an item to the address shown on the original package or directly to the manufacturer or supplier unless Quiipe specifically instructs you to do so.

Once your return is approved, we will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

Include clear photographs or video showing:

The product and the issue.
The exterior and interior packaging.
The shipping label.
Any damaged or missing components.

After reviewing the information, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances.

Quiipe will cover reasonable return shipping costs when the return is caused by an incorrect, defective, or damaged item verified by us.

Normal variations in color, texture, measurements, or appearance that result from lighting, screen settings, manufacturing processes, or reasonable measurement differences may not be considered defects.

Return Shipping Costs

Customers are responsible for return shipping costs for returns based on preference, fit, color, compatibility, accidental purchase, or change of mind.

Original shipping charges are non-refundable unless:

The product was defective.
The wrong product was sent.
The order was damaged before delivery.
Applicable law requires otherwise.

We strongly recommend using a trackable shipping service. Quiipe is not responsible for a return package that is lost or damaged before reaching the authorized return location.

We do not currently charge a restocking fee.

Non-Returnable Items

The following products cannot be returned unless they arrived damaged, defective, or incorrect:

Personalized, customized, or made-to-order products.
Perishable products.
Personal care, beauty, hygiene, or intimate-use products that have been opened or used.
Hazardous materials, flammable liquids, or gases.
Digital products or downloadable content.
Gift cards.
Products specifically marked “Final Sale.”
Products that cannot be resold for health or safety reasons.
Items damaged through misuse, neglect, improper installation, alteration, or normal wear and tear.

Exchanges

The fastest way to obtain a different item is to request a return for the original item and, once the return is approved, place a separate order for the new item.

Replacement availability is not guaranteed.

Refunds

We will inspect your return after it is received.

If the return is approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Shipping charges, import charges, transaction charges, and other non-refundable fees will not be included unless required by law or the return resulted from an error by Quiipe.

If more than 15 business days have passed since we approved your refund, contact us at quiipestore@gmail.com.

Refused and Unclaimed Packages

Orders refused by the customer, left unclaimed, or returned because the customer did not complete a required delivery procedure may be treated as customer-initiated returns.

Any shipping, return, handling, customs, or carrier charges incurred may be deducted from the refund, to the extent permitted by law.

Order Cancellations

Cancellation requests must be submitted within 12 hours after placing the order.

Send the request to quiipestore@gmail.com with the subject line:

Order Cancellation – [Order Number]

We will attempt to cancel the order, but cancellation is not guaranteed once processing, fulfillment, or shipment has begun.

An order that has already shipped cannot be canceled. After delivery, the customer may request a return under this policy.

Order Changes and Address Corrections

Requests to change an item, quantity, color, size, or shipping address must be submitted within 12 hours after placing the order.

We cannot guarantee that an order can be modified after it enters processing.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Chargebacks and Payment Disputes

Please contact us at quiipestore@gmail.com before initiating a chargeback or payment dispute. We will make a reasonable effort to investigate and resolve the issue directly.

This provision does not limit any legal rights available to you through your payment provider or applicable consumer protection laws.

Consumer Rights

Nothing in this policy is intended to limit any non-waivable rights available under applicable consumer protection law.

Contact

For questions regarding returns, cancellations, exchanges, or refunds, contact:

Quiipe
Email: quiipestore@gmail.com